Purchase Agreement – North America

Last updated: January 1st, 2025

Konnect’d Entertainment DBA Konnect’d Shop (“Konnect’d”) provides digital platforms and infrastructure for clients—including but not limited to venues, promoters, and production partners—to list, sell, distribute, and deliver tickets and merchandise related to events (collectively, the “Service”). This Purchase Agreement (“Agreement”) governs all transactions conducted through the Service and applies in addition to our Terms of Use and Privacy Policy. By purchasing, receiving, using, or attending an event or product facilitated through the Service, the purchaser or user (“Holder”) agrees to all provisions contained herein, on behalf of themselves and any accompanying individuals.

All items purchased via the Service, including but not limited to event tickets and merchandise, are considered revocable licenses. These licenses may be withdrawn at any time if the Holder violates any applicable laws, policies, terms, or conditions outlined by Konnect’d, the event organizer, venue, or promoter.

Konnect’d acts solely as the authorized sales and distribution agent for our clients. In most cases, Konnect’d does not produce or organize the events or own the venues. All sales are made on behalf of the relevant client or event organizer.

Ticket issuance is subject to the specific terms established by the venue, promoter, or artist management. Tickets may be invalidated or revoked without refund if the Holder engages in conduct deemed inappropriate or in violation of stated rules.

All prices are listed in U.S. Dollars unless otherwise specified. Accepted payment methods include credit/debit cards, Affirm, and other supported digital platforms. Purchasers are responsible for all costs incurred, including ticket price, service charges, taxes, delivery fees, and payment processing charges. Unless a payment plan is explicitly offered at checkout, full payment is required at the time of purchase. All sales are final. Konnect’d does not offer refunds, exchanges, or credits under any circumstances, unless (a) explicitly stated during the purchase process, or (b) the event is canceled and not rescheduled, in which case a refund will be processed in accordance with the policies of the event organizer. Initiating a chargeback without a valid cause (e.g., claiming fraud after confirming your purchase or attending an event) is considered a breach of this agreement. If a chargeback is found to be fraudulent, Konnect’d reserves the right to cancel the rest of the order, ban future purchases, and report the activity to relevant institutions. Chargebacks may delay refund timelines and are subject to investigation.

Tickets may be delivered via mobile delivery or email. Merchandise will be shipped to the address provided at checkout. The purchaser assumes full responsibility for ensuring the accuracy of all contact and delivery information. Konnect’d is not liable for lost items due to user error. Konnect’d is not responsible for undelivered mobile tickets due to spam filters, incorrect email entry, or user failure to download the ticket in advance. It is the Holder’s responsibility to ensure they have access to their ticket prior to the event.

In the event of cancellation without rescheduling, refunds will be issued in accordance with the client’s refund policies, which may take up to 60 business days. If an event is postponed or rescheduled, the ticket will remain valid for the new date. Konnect’d does not issue refunds due to artist lineup changes, guest cancellations, time changes, or modifications to the event’s structure or format.

Tickets purchased through Konnect’d are non-transferable and cannot be resold. Any attempt to resell or transfer tickets outside of approved channels may render the ticket invalid. Konnect’d is not liable for issues related to tickets acquired from unauthorized third parties.

By attending an event, the Holder agrees to comply with all venue, public safety, and public health regulations in place at the time of the event. These may include, but are not limited to, attendance limits, mask mandates, health screenings, and proof of vaccination or negative test results. These requirements are subject to change based on guidance from local and federal authorities, and failure to comply may result in denial of entry or ejection without refund.

All attendees must follow venue rules and codes of conduct. Disruptive behavior, intoxication, harassment, use of abusive language, or violation of safety policies may lead to immediate removal without compensation. Entry policies may include ID verification, timed entry, and security checks. Any Holder removed from an event due to behavior violations may have their tickets voided and access to future events restricted. No refund will be provided.

Konnect’d is not liable for damages that are indirect, incidental, consequential, or punitive in nature. This includes, but is not limited to, lost income, data loss, access issues, or dissatisfaction with the event. Konnect’d is not responsible for cancellations due to weather, public emergency, government mandates, or other force majeure events beyond its control.

Assumption of Risk, Waiver & Limitation of Liability
By attending an event, each ticket holder acknowledges the inherent risks associated with public gatherings, including the risk of injury, illness (including exposure to COVID-19 or similar illnesses), or death. These risks may result from various causes, including crowd behavior, special effects, equipment malfunctions, or the actions or inactions of other attendees. These risks may be known or unknown and cannot be fully eliminated. By using a ticket, the Holder voluntarily assumes all such risks.

The Holder hereby releases and agrees not to hold liable Konnect’d Entertainment DBA Konnect’d Shop, its Clients, partners, artists, contractors, sponsors, vendors, affiliates, agents, and venue operators (collectively, “Releasees”) for any claim, loss, damage, or injury—whether occurring before, during, or after the event—regardless of whether caused by the negligence of Releasees or otherwise.

To the fullest extent allowed by law, the Holder agrees that no Releasee shall be liable for indirect, incidental, special, or consequential damages, including lost profits or goodwill, even if informed of the possibility of such damages.

Event Behavior & Media Policies
All Holders are subject to search and security screening upon entry. Prohibited items may include but are not limited to: weapons, outside food and beverages, illegal substances, large bags, and recording devices. Refusal to comply with search protocols will result in denied entry without refund.

Unauthorized photography, video, and audio recording during an event are strictly prohibited. Individuals may be ejected without refund for violating this policy. By attending, you grant Konnect’d, the venue, event partners, and artists the right to use your name, image, voice, and likeness in any promotional, archival, or commercial content captured during the event, without additional approval or compensation.

For virtual events, attendees are prohibited from recording, duplicating, distributing, or sharing any portion of the event. All digital content is protected under copyright law.

Tickets may not be used for commercial purposes, including but not limited to sweepstakes, contests, giveaways, or third-party promotions, without prior written consent from Konnect’d and the applicable Client.

Some purchases may involve third-party platforms or services. In such cases, users are responsible for reviewing and agreeing to the terms and policies of those third parties. Konnect’d is not liable for issues arising from third-party platforms or service providers.

Customer Support
For questions, support, or inquiries about this Purchase Agreement, please contact: [email protected]

Contact Information

Konnect'd Entertainment
909 Rose Ave Suite 4
North Bethesda, MD 20852
Attn: Legal
Email: [email protected]


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