Store Policies & Information
Shipping Policy
We offer reliable shipping options for both domestic and international orders. Processing times typically take 6 - 14 business days and shipping times depend on the destination. Shipping costs are calculated at checkout based on weight and location.
Once your order is shipped, you'll receive a tracking number to monitor your package. Please note that shipping delays may occur due to external factors such as weather or customs processing.
For international shipments, please be aware that customs fees, duties, or taxes may apply and are the responsibility of the customer.
No Return or Exchange Policy
All items in the Konnect'd Shop are made to order, and as such, we do not maintain extra stock. We cannot accept returns, exchanges, or cancellations once an order is placed.
Please review your order carefully before checking out. If you have any questions or concerns, feel free to reach out to us before completing your purchase.
Privacy Policy
We value your privacy. Any personal information you provide, such as your name, address, or payment details, is securely stored and used solely for processing your order. We do not share or sell your data to third parties.
To enhance your shopping experience, we may use cookies to remember your preferences or provide targeted ads. By using our site, you consent to our cookie policy.
Terms of Service
By using the Konnect'd Shop, you agree to the following terms:
- All content on the site (including images, text, and design) is owned by Konnect'd Entertainment.
- You agree to provide accurate and current information when making a purchase.
- Orders cannot be canceled once placed due to the made-to-order nature of our products.
Payment Policy
We accept various payment methods, including credit cards, PayPal, and other secure payment options. All payments are processed securely, and your payment information is never stored on our servers.
Please ensure your payment details are accurate, as any errors may delay processing.
Customer Support
Our team is here to assist you! If you have any questions, concerns, or need help with your order, please reach out to our customer service team at [email protected] . We aim to respond within 24-48 hours during business days.
Promotions
Promotions, sales, and special offers are subject to terms and conditions, which will be detailed during the promotion period. Offers cannot be combined unless explicitly stated.
Cancellation Policy
Due to the made-to-order nature of our products, we are unable to accept cancellations 24 hours after your order is placed. Please review your order carefully before finalizing your purchase.